This is a short list of our frequently asked questions. If you need more information or detail, please contact us
for further assistance.
Is your company ISO certified?
Yes,we are ISO & ESD compliant since 2012, officially becoming ISO 9001:2008 certified. We are also certified to ANSI/ESD-S20.20 and AS9100 rev C quality standards.
What is the part buying process?
You just submit a request for quote, and we do the rest. We will source the part, get the best pricing/delivery available, and finally submit a quote to you. If you like the offer, you provide us with a purchase order.
How do I Request a Quote?
Enter a part number, quantity, and your email in the Request a Quote form Click the "Submit" button. Your RFQ is delivered directly to an electronic component sales representative who will determine product availability and pricing. You will quickly receive an email with detailed pricing and delivery information.
What is the cost of your component sourcing service?
Our web site offers free to use component sourcing service.
How long before delivery from the point I place order?
Suppliers ship directly to our Fulfillment/Quality Control center. In most cases, parts are received in the morning and shipped in the afternoon. Inventories from domestic suppliers are usually delivered in 3 days after we receive your order. International (non-US) suppliers require 7-10 days.
How do I know the parts will be what I order?
Quality Assurance team carefully inspects the parts received for quality and accuracy per your order. Any discrepancies result in the products being returned to the supplier at no expense to you.
What is the warranty?
A 30-Day Warranty is provided for all parts purchased.
How do I pay for the parts?
Initial orders can be paid for by Credit Card (Visa, MasterCard, AMEX, and Discover), PayPal, COD or Wire Transfer. Work with your sales representative, you may be eligible to receive payment terms.
Can I order online?
No, we don’t sell directly off our website, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand.
Do you accept credit cards?
Yes, we accept Visa, American Express, MasterCard and Discover.
How long is my quote good for?
The quote you receive from us is good for 24 hours, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. In most cases if you come back in 2-10 days and the parts that we quoted you are still available we can honor our quote. In other cases you might come back to order the parts and the lot of parts we were offering have been sold. We advise you to let your sales associate know when you plan on buying the parts and we can look at putting a hold on them until you are able to issue a hard copy purchase order.
Do you ship internationally?
Yes, we can ship anywhere you would like. If your order is paid by credit card, wire transfer, Paypal or Net terms we can ship it on your shipping account number, to ensure you are getting the best rates and this allows you to handle the export/import taxes.